Refund Policy

Overview

Our refund policy is designed to be fair, transparent, and compliant with global consumer protection standards. We aim to ensure customer satisfaction while maintaining clear guidelines for refunds and returns.

Eligibility for Refunds

• Product/Service Issues: Defective, damaged, or not as described at the time of purchase.
• Non-Delivery: Product not delivered within the specified timeframe, or service not provided as agreed.
• Change of Mind: Returns accepted within 14 days if unused, in original condition and packaging (where applicable).
• Legal Rights: Refunds provided in accordance with local consumer protection laws.

Refund Process

• Request Submission: Contact us at support@buy-clone-cards.com within 14 days of receipt with order details and evidence (if applicable).
• Review: Requests reviewed within 5 business days; outcome communicated via email.
• Return: For physical items, returns may be required. Return address and shipping support provided where applicable.
• Refund Issuance: Processed within 7 business days after approval or receipt of return.

Non-Refundable Items/Services

• Digital products/services once accessed or used.
• Personalized or custom-made items.
• Perishable goods or short shelf-life items.
• Services fully performed as agreed.

Timeframes

• Request Period: Refund requests must be submitted within 14 days unless extended by law.
• Processing Time: Refunds issued within 7 business days; bank processing times may vary.

Exceptions

• International Orders: Customs duties or extra shipping fees are non-refundable unless due to our error.
• Promotional Items: Items purchased with discounts may have specific refund terms, stated at purchase.

Consumer Rights

This policy does not affect statutory consumer rights. We comply with local refund requirements such as EU Consumer Rights Directive and Australian Consumer Law.

Contact Us

For refund requests or inquiries, contact us:
📧 Email: support@buy-clone-cards.com
🌐 Website: buy-clone-cards.com